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PART",[433],{"type":434,"text":435},"text","\u003Cp>1.1.          THE PROCEDURE FOR THE PROVISION OF PAID SERVICES OF UAB FORMA PERFECTA (hereinafter referred to as the Procedure) determines the basis and conditions for the provision of paid personal health care services at the Clinic, as well as the procedure for determining their price and the procedure for payment.\u003C\u002Fp>\u003Cp>1.2.          This Procedure was prepared in accordance with the Law on Health Care Institutions of the Republic of Lithuania, ratified under the Order of the Minister of Health of the Republic of Lithuania of 30 July 1999 No. 357 “On the list of paid personal health care services, the procedure for determining prices and their indexing and the procedure for the provision and payment of these services” as well as the provisions of other applicable legal acts.\u003C\u002Fp>\u003Cp>1.3.          The terms used in this Procedure shall have the meanings established under the Article below. Other terms used are understood as they are regulated in the internal rules of the Clinic as well as in other documents or legal acts of the Clinic, which are respectively referred to in the Contract.\u003C\u002Fp>\u003Cp>1.3.1.         \u003Cstrong>Law on Restriction of Cash Payments \u003C\u002Fstrong>– Law on Restriction of Cash Payments of the Republic of Lithuania No. XIV-1165 of 23 June 2022including all subsequent amendments and supplements thereto.\u003C\u002Fp>\u003Cp>1.3.2.         \u003Cstrong>The Queue \u003C\u002Fstrong>– taking into consideration the financing allocated to the Clinic for the payment of the relevant Services in accordance with the contracts concluded between the Clinic and TLK and the ability of the Clinic to provide the relevant Services, the Clinic forms a Queue of Patients who wish to receive the relevant services paid for by the PSDF at the Clinic.\u003C\u002Fp>\u003Cp>1.3.3.         \u003Cstrong>The Clinic\u003C\u002Fstrong> – UAB Forma Perfecta, code of the legal person 304953287, address of the registered office Sporto St. 3, Kaunas, healthcare institution acting in accordance with the issued licence (07-05-2019 No. 4039).\u003C\u002Fp>\u003Cp>1.3.4.         \u003Cstrong>Price list \u003C\u002Fstrong>– price list of paid services of the Clinic, provided at the reception of the Clinic and on the website www.ficlinica.lt. It also indicates the standard prices of the paid services of the Clinic.\u003C\u002Fp>\u003Cp>1.3.5.         \u003Cstrong>The Services \u003C\u002Fstrong>– Surgery, Doctor consultation and tests related to the performance of the surgery as well as other treatment and care of the Patient necessary at the place of provision of the Services, also other personal health care services provided to the Patient at the request\u002Fconsent.\u003C\u002Fp>\u003Cp>1.3.6.         \u003Cstrong>Upgraded services \u003C\u002Fstrong>– when providing services paid for by the PSDF, the Patient has voluntarily chosen more expensive upgraded services including enhanced comfort (for example, upgraded accommodation, meals, individual nursing services, more expensive medicines, medical aids, etc.).\u003C\u002Fp>\u003Cp>1.3.7.         \u003Cstrong>The Surcharge \u003C\u002Fstrong>– in case the Patient chooses upgraded services, the Patient pays the difference between the price of the upgraded services and the basic services paid for by the PSDF funds, which is specified in the Contract. Preliminary amounts of the Surcharges are indicated in the Price List of the Clinic, which can be reviewed at the reception of the Clinic and on the website www.ficlinica.lt.\u003C\u002Fp>\u003Cp>1.3.8.         \u003Cstrong>The Patient\u003C\u002Fstrong> – a person to whom personal health care services are provided (have been provided or are planned to be provided) at the Clinic.\u003C\u002Fp>\u003Cp>1.3.9.         \u003Cstrong>The Contract \u003C\u002Fstrong>– a personal health care service contract concluded between the Patient and the Clinic.\u003C\u002Fp>\u003Cp>1.3.10.     \u003Cstrong>Important reason\u003C\u002Fstrong> – important reasons due to which the Surgery can be postponed or cancelled, when there is no possibility of postponement, i.e.: a) illness or death of the operating surgeon; b) death and\u002For illness of the patient or his\u002Fher close relatives, due to which the patient cannot come to the clinic on the scheduled day of surgery and\u002For cannot be provided with the planned services; c) or changes in the health condition of the patient were identified during the consultation\u002Fexaminations before the surgery, which significantly increase the risk of complications (the decision on cancelling or postponing the surgery is made by the operating surgeon); d) quarantine, emergency or other decisions of State institutions, restricting the right of the Clinic to provide Services or the ability of the Patient to come to the place of the Service provision; e) decisions of the court, arbitration and\u002For other institutions restricting the provision of Services.\u003C\u002Fp>\u003Cp>1.3.11.     \u003Cstrong>Services paid for with PSDF funds \u003C\u002Fstrong>– state-guaranteed (free) personal health care services are provided to persons who have the right to receive them, according to the contracts concluded between the Clinic and the TLK. The nomenclature of services paid with PSDF funds and the procedure for their provision can be reviewed at the reception of the Clinic and on the website \u003Ca href=\"http:\u002F\u002Fwww.ficlinica.lt\">www.ficlinica.lt\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>1.3.12.     \u003Cstrong>TLK \u003C\u002Fstrong>– Territorial health funds.\u003C\u002Fp>\u003Cp>1.4.          All employees of the Clinic must follow this Procedure.\u003C\u002Fp>","lhemd7f9","item",{"headline":439,"content":440,"id":443,"type":437},"2.\tGROUNDS AND PROCEDURE FOR THE PROVISION OF PAID SERVICES",[441],{"type":434,"text":442},"\u003Cp>2.1.\tPaid Services are provided to the Patient in the following cases: \u003C\u002Fp>\u003Cp>2.1.1.\tWhen the Patient wants to receive Services that are not paid for by the PSDF at the Clinic (i.e. the Clinic has not entered into an contract with the TLK regarding the provision and payment of relevant services, except for Emergency Aid).\u003C\u002Fp>\u003Cp>2.1.2.\tWhen the Patient wants to receive the Services at the Clinic, which are classified as services paid for by PSDF funds, but the Patient addresses the Clinic on own initiative without having a referral from a doctor of a personal health care institution issued in accordance with legal acts.\u003C\u002Fp>\u003Cp>2.1.3.\tWhen the Patient wants to receive the Service at the Clinic not in accordance with the Queue, when the Clinic has the ability to provide more relevant services than provided for in the contract with TLK. \u003C\u002Fp>\u003Cp>2.1.4.\tWhen the Patient wants to receive additional services, materials, tests, medications, medical aids, procedures, i.e. those that are not necessary for the diagnosis or treatment of the main disease, while providing the Patient with services paid for from PSDF funds.\u003C\u002Fp>\u003Cp>2.1.5.\tWhen the Patient receives services paid for by the PSDF, but the Patient voluntarily chooses upgraded services. The Patient pays the difference (the Surcharge) between the price of the upgraded services and the basic services paid for with PSDF funds. \u003C\u002Fp>\u003Cp>2.2.\tIn cases specified under Items 2.1.2. – 2.1.4. of the Procedure, before providing the Patient with the Service for which the Patient must pay, the responsible employees of the Clinic are liable to:\u003C\u002Fp>\u003Cp>2.2.1.\tNotify the Patient (or the representative of the Patient) in signed manner about the Patient's rights and possibilities to receive a specific service at the Clinic free of charge, except for cases when the Services are included in the list of paid Services specified under Annex No. 1 to the Order No. 357 of the Minister of Health of the Republic of Lithuania of 30 July 1999.\u003C\u002Fp>\u003Cp>2.2.2.\tEnsure that the Patient confirms the choice of paid Service by a signature.\u003C\u002Fp>\u003Cp>2.3.\tIn the cases specified under Item 2.1.5. of the Procedure, before providing the Patient with upgraded services for which the Patient must pay an additional Surcharge, the responsible employees of the Clinic must notify the Patient in a signed manner of the differences between free Services (basic Services paid for by PSDD funds) and upgraded services and ensure that the Patient confirms the choice in writing. \u003C\u002Fp>\u003Cp>2.4.\tThe medical documents of the Patient who received paid Services must contain information about the Services paid for by the Patient: \u003C\u002Fp>\u003Cp>2.4.1.\tConsent (request) confirmed by the signature of the Patient regarding the provision of paid Services.\u003C\u002Fp>\u003Cp>2.4.2.\tThe name of the provided paid Service and the grounds for the provision thereof. \u003C\u002Fp>\u003Cp>2.4.3.\tThe number and date of the document confirming the fact of payment for the Service. \u003C\u002Fp>\u003Cp>2.5.\tThe Clinic must ensure that the payment documents for paid Services (receipts, revenue orders, invoices, etc.) indicate the date of Service provision, the name of the Service for which the payment is made, the number of the medical document (outpatient card, inpatient treatment history, etc.). In case it is not technically possible to specify the aforementioned information in the payment documents, it must be specified in the bill that is given to the Patient. \u003C\u002Fp>\u003Cp>2.6.\tThe data on the provided Services, including additionally paid Services (Items 2.1.4. and 2.1.5. of the Procedure) (imposing Surcharges), are recorded in the Mandatory Health Insurance Information System in accordance with the procedure and deadlines established by legal acts.\u003C\u002Fp>","lhemedwi",{"headline":445,"content":446,"id":449,"type":437},"3.\tTHE PROCEDURE OF PAYMENT FOR THE PAID SERVICES",[447],{"type":434,"text":448},"\u003Cp>3.1.          The price of the Services and the payment procedure is established under the Contract.\u003C\u002Fp>\u003Cp>3.2.          In cases when the Contract is not concluded (the Patient is provided only outpatient services not paid for by the PSDF, etc.), the price of the Services provided by the Clinic is determined according to the Price List valid at the time of the provision of the Services.\u003C\u002Fp>\u003Cp>3.3.          Unless specified under the Contract otherwise, the Patient must pay the full price of the Services in advance before the start of the Services.\u003C\u002Fp>\u003Cp>3.4.          Unless specified under the Contract otherwise, after the Patient orders a surgery or other large-scale procedure at the Clinic, the Patient:\u003C\u002Fp>\u003Cp>3.4.1.         Within 1 (one) week from the date of the Surgery reservation, and in the event that there are less than 7 days left from the date of the Surgery reservation to the Surgery date - within 3 (three) working days from the date of the Surgery reservation, must pay an advance payment of the amount indicated on the ground, which is itself a guarantee of the fulfilment of the Contract. In case the Patient and the Clinic do not agree otherwise in writing, the amount of the advance depends on the price of the ordered Services and is equal to:\u003C\u002Fp>\u003Cp>(i)               \u003Cem>50 % of the price of the ordered Services \u003C\u002Fem>– provided that the total price of the ordered Services does not exceed 1 000 EUR;\u003C\u002Fp>\u003Cp>(ii)             \u003Cem>500 EUR\u003C\u002Fem>, provided that the total price of the ordered Services is equal to or exceeds 1 000 EUR, but is not higher than 3 000 EUR;\u003C\u002Fp>\u003Cp>(iii)            \u003Cem>30 % of the price of ordered Services\u003C\u002Fem>, provided that the total price of the ordered Services is equal to or exceeds 3 000 EUR.\u003C\u002Fp>\u003Cp>3.4.2.         The remaining part of the price of the Services must be paid by the Patient not later than on the day of the Surgery.\u003C\u002Fp>\u003Cp>3.5.          In case the Patient does not pay the advance on time, except for the cases when the advance payment is not provided for under the Contract, the Clinic has the right to unilaterally and without paying any penalties or compensations, withdraw from the Contract at any time, by notifying the Patient in writing.\u003C\u002Fp>\u003Cp>3.6.          Unless it is stipulated otherwise under the Contract, the advance paid by the Patients (the corresponding part thereof) shall be returned to the Patient in the following cases and following such procedure:\u003C\u002Fp>\u003Cp>3.6.1.     In case the Patient cancels the Surgery due to an important reason, provided that it is not possible to change the date of the Surgery, as well as in cases when the Surgery is cancelled by the Clinic in the cases established under the Contract, the Clinic returns the entire advance paid by the Patient.\u003C\u002Fp>\u003Cp>3.6.2.     In case the Surgery is cancelled by the Patient due to an important reason, depending on the period remaining until the date of the Surgery, a certain part of the advance is returned to the Patient:\u003C\u002Fp>\u003Cp>\u003Cem>(i)               In case the notification about the cancellation of the Surgery is submitted within more than 30 (thirty) days before the Surgery, the Clinic deducts 100 EUR from the received advance and returns the remaining sum of the advance to the Patient;\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cem>(ii)             In case the notification about the cancellation of the Surgery is submitted within 30 (thirty) or less days before the Surgery but more than 7 (seven) days in advance, the Clinic deducts 50 % (fifty) percent of the advance amount, but not less than 100 EUR, the remaining part of the advance payment is returned to the Patient;\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cem>(iii)            In case the notice of cancellation of the Surgery is submitted within 7 (seven) days or less before the Surgery, or in case the Patient does not come to the Clinic on the day of the Surgery (at the time of registration), the entire advance paid by the Patient remains with the Clinic.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>3.7.          Change of Surgery date at the patient's initiative without a valid reason is considered a cancellation of the surgery, and the conditions outlined in Section 3.6.2 of the Policy apply. In such cases, a new surgery date will be scheduled only if the clinic has availability (considering the doctor's and clinic's workload), and the conditions in effect at the time of the date change will apply (surgery price, advance payment terms, etc.).The Patient can pay for the Services:\u003C\u002Fp>\u003Cp>3.7.1.\tIn cash except for the cases established under Item 3.8. of the Procedure at the reception of the Clinic. \u003C\u002Fp>\u003Cp>3.7.2.\tIn debit car at the reception of the Clinic.\u003C\u002Fp>\u003Cp>3.7.3.\tGift cards issued by the Clinic that are still valid. \u003C\u002Fp>\u003Cp>3.7.4.\tBy bank transfer to the Clinic bank account no. LT45 7044 0600 0825 7674, opened at AB SEB bank. In case the Patient pays by bank transfer, the payment is deemed to have been made after the relevant amounts have been credited to the bank account of the Clinic. In case the Patient's representative or a third party pays for the Services, the purpose of the payment order must state that the payment is made on behalf of the Patient, specifying the Patient's name and surname.\u003C\u002Fp>\u003Cp>3.7.5.\tIn cases when the Clinic, the Patient and the financial institution providing consumer credit conclude a tripartite Contract on the payment for Services (service leasing), the Services are paid to the Clinic by the leasing company in accordance with the procedure established in such a tripartite agreement. \u003C\u002Fp>\u003Cp>3.8.          The Patient can pay for the Services:\u003C\u002Fp>\u003Cp>1.8.1.         In cash except for the cases established under Item 3.8. of the Procedure at the reception of the Clinic.\u003C\u002Fp>\u003Cp>3.8.2.         In debit car at the reception of the Clinic.\u003C\u002Fp>\u003Cp>1.8.3.         Gift cards issued by the Clinic that are still valid.\u003C\u002Fp>\u003Cp>3.8.4.         By bank transfer to the Clinic bank account no. LT45 7044 0600 0825 7674, opened at AB SEB bank. In case the Patient pays by bank transfer, the payment is deemed to have been made after the relevant amounts have been credited to the bank account of the Clinic.\u003Cstrong> In case the Patient's representative or a third party pays for the Services, the purpose of the payment order must state that the payment is made on behalf of the Patient, specifying the Patient's name and surname.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>3.8.5.         In cases when the Clinic, the Patient and the financial institution providing consumer credit conclude a tripartite Contract on the payment for Services (service leasing), the Services are paid to the Clinic by the leasing company in accordance with the procedure established in such a tripartite agreement.\u003C\u002Fp>\u003Cp>3.9.          When, in the cases provided for in the Contract, the Clinic must return the Patient all or part of the Service price paid in advance by the Patient, the funds are returned within 10 (ten) working days to the Patient from the day of cancellation of the Operation or another day on which it becomes clear that the Clinic must return the funds to the Patient, in the same form as the Patient paid the Clinic (for example, if the payment was made by bank transfer, the funds are returned to the same bank account from which the payment was received). A patient who wants to recover funds in a form other than the one paid to the Clinic must submit a written, signed request to the Clinic indicating the preferred form of refund (cash or transfer to the specified bank account) before the actual refund. In case the amount refunded to the Patient exceeds 5 000 EUR, such amount is refunded by transfer to the bank account specified by the Patient.\u003C\u002Fp>","lhemeyjr",{"headline":451,"content":452,"id":455,"type":437},"4.\tPAYMENTS IN CASH",[453],{"type":434,"text":454},"\u003Cp>4.1.\tWhen paying for Services in cash, the total amount paid in cash under one transaction cannot exceed the amount specified in the Law on Restriction of Cash Payments (i.e. 5 000 EUR), except for the exceptions provided for under the Law on Restriction of Cash Payments. \u003C\u002Fp>\u003Cp>4.2.\tIn case the amount payable by the Patient exceeds the sum indicated above under Item 4.1. or considering the amounts previously paid by the Patient in cash for the same Service, after the Patient's payment, the total amount paid in cash shall exceed the amount specified above under Item 4.1.:\u003C\u002Fp>\u003Cp>4.2.1.\tThe employee of the Clinic accepting the payment must offer the Patient to pay in other ways specified under this procedure (i.e. non-cash).\u003C\u002Fp>\u003Cp>4.2.2.\tIn case the Patient cannot pay in non-cash and the circumstances meet the exceptions specified under the Law on the Restriction of Cash Payments, the employee accepting the payment, before accepting the payment in cash, submits a request for payment in cash in a form approved by the Clinic. \u003C\u002Fp>\u003Cp>4.2.3.\tMoney is accepted from the Patient only after confirming the data of this form and the information specified under it, in case the situation corresponds to exceptions established under Paragraph 2 of Article 4 of the Law on Restriction of Cash Payments. \u003C\u002Fp>\u003Cp>4.2.4.\tThe completed and signed application (transcript) is submitted to the accounting department not later than within 7 (seven) calendar days from the day of receipt of cash. \u003C\u002Fp>\u003Cp>4.3.\tInformation on Patient payments in cash, in accordance with Item 4.2 of this Procedure is transferred to the accounting department of the Clinic to State Tax Inspectorate of the Republic of Lithuania under the Ministry of Finance of the Republic of Lithuania in accordance with the procedure and deadlines established by legal acts.\u003C\u002Fp>","lhemfos6",{"id":457,"name":458,"email":459,"api_url":460},"5b070288-a7c7-4e0c-be75-0f2193fb13e2","Paulina Ginkutė","paulina@ficlinica.lt","https:\u002F\u002Fapi-web.ficlinica.lt\u002Fapi\u002Fusers\u002F5b070288-a7c7-4e0c-be75-0f2193fb13e2",{"lt":462,"lt-LT":462,"en":173,"en-US":173},"\u002Fmokamu-paslaugu-teikimo-tvarka",1790882787498]